If you're experiencing an issue with one of our products, please contact our technical support team here.  In the majority of cases, most issues can be resolved remotely.  So, we encourage you to contact us first so that we can assess the situation.
 
In the unlikely event that your product requires repair or you would simply like your product serviced to ensure it is in good working order, we're here to help. 
 
Following contact with our technical team, you will be advised to complete a Product Return Form.  Cellix will issue you with a Return Product Authorization (RPA) Number.  This RPA Number must be quoted on all correspondence and packaging.  The Customer is responsible for all shipping costs to/from Cellix for returned goods.  
 
Not included:
Repairs & servicing does not include spare parts.  The majority of repair and servicing require only minor spare parts in the range of €50-€400.  If spare parts exceed €400, we will contact you with pricing to get your full approval before proceeding.